Terms and conditions

Terms of Delivery

Please read carefully the conditions below before using the online store at https://vinarnayalovo.com

By using the online store on the https://vinarnayalovo.com website, you declare that you accept and agree to these terms and conditions.
This document contains the terms and conditions under which Winery Yalovo sells goods to its users via the online store at the following address: https://vinarnayalovo.com, hereinafter referred to as The SHOP. Anyone who loads the Internet address on a technical device will be referred to as the USER. When loading any page of the SHOP with built-in hyperlinks in it, as well as on other pages of the website or by using or paying products offered by The SHOP, the User agrees and accepts in full the current Terms and conditions.

 

Rights and responsibilities of the parties

The products in the SHOP are limited to the specified conditions. Yalovo Winery has the right to make changes to the published products and prices at any time and without notice, and all such amendments and supplements will come into force as of the date of their publication on the website of the online store.

Limitation of Liability

In order to purchase products from the SHOP, you submit personal information. This information is under the protection of the Personal Data Protection Act. The SHOP uses personal information to improve the services it offers. The information you submit is only used to fulfill your order.

Change in commodity prices

THE SHOP has the right to change the prices at any time, without owing to the prior notification to the users. The user is required to pay the price that was current at the time of the order.
When the price is reduced, the reduced prices are announced, with the new price placed next to the old one, which is skewed. In case of technical mistakes made by the user in the information provided by him / her during the execution of the order, the SHOP has the right to refuse the order without paying compensation to the consumer. In the case of user-paid amounts for a particular order (s) for which the above reasons are not met, the SHOP will refund them. Reduced prices are announced as the new price is placed next to the old one, which is crossed out.

User:A person who selects the products of the SHOP completes the data and initiates the order by doing so on his own behalf or on behalf of a legal entity from which he is authorized.

Recipient: A natural or legal person who may be different from the consumer and who receives the ordered products at an address specified by the applicant.

Both the consumer and the recipient must be persons of full age (18).

 

In order to place an order, the user has to fill in the required data at the specified places.

Deliveries of orders made by SHOP are free of charge for Bulgaria.

Deliveries are provided only by Speedy’s courier company, and can be delivered to a recipient’s address or to a Speedy office, according to the user’s preference. The usual delivery time is within 2 to 5 business days.

For deliveries to the EU outside of Bulgaria, contact us to bid for you.

In the case of a given address or delivery time that can not be fulfilled by a courier company Speedy, the SHOP will contact you to change the address or delivery time. If this is not possible, SHOP reserves the right to refuse the order.

Legal frameworks

Payments

Consumer information under Art. 47, para. 1 of the CPA:
1. The main features of the products are described on the product presentation page.

2. The supplier of goods ordered by this online store is Yalovo Winery

3. The final price of the goods is displayed on the product presentation page next to the product name. The cost of transportation shipping costs, IS INCLUDED in the price of the goods.

6. The Online SHOP does not charge any cost for using a communication tool.


In the event that we can not reach an agreement satisfying the parties to the dispute and in accordance with Article 148 (4) of the Consumer Protection Act, you may use the online dispute resolution platform (ODR platform) within the of the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage 

In the event that the consumer cancels an order, the SHOP will refund all payments received, including delivery costs, without undue delay, and in any case no later than 14 days from the date on which the consumer informs the SHOP for his decision to refuse.

The ONLINE SHOP does the refund only on the bank or card account of the customer from which the payment was made. ONLINE SHOP has the right to defer the reimbursement of the payments until the goods are returned or until evidence is provided that the goods have been returned, whichever is the earlier.

The consumer should send the good to the shop or return the goods without undue delay and in any case no later than 14 days after the day the consumer informed the SHOP for his / her refusal. The deadline is considered to be met if the user sends the goods back to the SHOP before the 14-day period expires.

When exercising the right of withdrawal, the User shall bear the transportation costs of returning the goods to the SHOP.

CONFIDENTIALITY

In order to purchase products from the SHOP, you submit personal information. This information is under the protection of the Personal Data Protection Act. The SHOP uses personal information to improve the services it offers. The information you submit is only used to process and execute your product request.

The collection, processing and storage of the personal data of the users of the Website is carried out in accordance with the requirements of the GDPR (Personal Data Protection Regulation) 2016/679 and the applicable Bulgarian and European legislation.

We reserve the right to make changes to this Policy at any time. The new versions will be published on the Website. If you have a registration, you will be notified of such changes at the email address you provided. If you are a user who has granted access to your personal data without registration (when sending an order or inquiry) you will be notified of the changes to the email address specified in the process of using the services of the Website.

If you disagree with changes to this Policy, you should notify us in writing about this, and then your Account will be deleted.

Personal data provided by you:

When you sign up to use the Website or send an order without registration or inquiry through the contact form, you will be asked for information that is required solely to use the services and resources of the Website. The collection of these data shall be carried out in accordance with the applicable legal security requirements.

Use of the Services on the Website requires you to be at least 18 years of age. By creating a profile, or sending an order or inquiry, you confirm that you are at least 18 years of age.

Successful registration or sending of a order or inquiry requires the completion of certain mandatory fields marked as mandatory.

The process of creating a user registration on the Website requires the creation of a unique password and the provision of the following data:
• name and surname;
• email address;
• Country and city;

The process of creating a Wholesaler Registration on the Website requires the creation of a unique password and the provision of the following data:
• company name;
• contact person;
• country, populated place, postal code, address and telephone for delivery;
• BULSTAT
• VAT – in the case of VAT registration;
• manager;
• address registration.

When sending an order without registration, the following details are required:
• name and surname;
• email address;
• country, populated place, postal code and address;
• phone.

When ordering by bank transfer, you grant access to:
• three names;
• bank account number;
• bank name.

When sending a request via the contact form available on the Website, the following information is required:
• name and surname;
• email address;
• subject matter and description of the inquiry.

As part of the data protection measures, we use the method of pseudonymization for part of the data. Part of the data you provide to us during the use of the Services on the Website can not in themselves identify you directly but may be related to an individual by using additional information provided by you, be regarded as identifiable information relating to a natural person.

The completion of the optional fields when registering or using the services of the Website is entirely at the discretion and responsibility of the Users. All non-binding data you provide to us through the use of the Website or through any other communication with us that we have not explicitly requested from you but provided to us will be treated as personal data obtained with explicit consent to processing.

We will process such data lawfully by applying the principles of minimization and limitation.
The user is responsible for the provided contact information and other data that is untrue, false or refers to third parties (in all cases where third parties have not given their consent) and for any illegal or misuse of personal data and information.

We do not collect personal data that:
• reveal racial or ethnic origin;
• reveal political, religious or philosophical beliefs;
• reveal membership in political parties or organizations, associations with religious, philosophical, political or trade union goals;
• refer to the state of health, sexual life or the human genome, unless an undesirable side effect has been reported after the use of the product;
• are provided by users under the age of 18 without the consent of the parents or their legal representatives. The Administrator will delete any information sent by or referring to users known to be under the age of 18 and have not obtained the consent of their parents or legal representatives to use the Website,

For what purpose do we process your personal data and on what grounds?

We process your data for the following purposes:

  • In order to accept and execute your order for delivery;
  • To communicate with you via email about your order
  • To communicate with you on the phone regarding the fulfillment of your order.

Who has access to your personal information?

Your personal data will not be transferred to third parties unless:
• give us your explicit, informed and freely given consent;
• the third parties in question provide us with support under a contract to provide our products or services;
• this is required by law or by virtue of a governmental act of a public body;
• there is a justified need to protect the rights, property or security of the users of the Website or other protected public interest;
• this is necessary in connection with the sale of a business, our company or its assets that are subject to confidentiality.

Our employees and partners have access to your personal data for the purposes of maintaining the Website and the Services, but they are bound by the obligation of confidentiality regarding the data they have access to in connection with this activity.

Our employees and partners are duly informed about the importance of their obligation of confidentiality and are responsible for the fulfillment of this obligation.

We may share data that does not personally identify you with our trading partners (media, marketing agencies, and other business partners who have agreed to comply with this Policy) to provide your consent to product and service information as well as promotions and offers.

Trademarks

The trademarks used are the property of the SHOP and are protected by copyright.

Cash payment at delivery – cash on delivery

The delivery of ordered goods takes place within 1 to 5 working days from the date of the order if done by 12:00. If the order is made after this start time, the next business day is taken. The order is paid upon delivery by Speedy Courier Company. Delivery prices are included in the price of the products.

When buying 6 or more bottles, you get a discount of 3.90lv for each bottle.

When shipping the goods you pay the amount due to the courier. You pay nothing extra. All shipping costs are included in the order price.

Payment via debit or credit card

 

You can choose to pay by debit or credit card and your card information will not be used for any purpose other than making the payment.

 

Payment by wire transfer

 

The merchandise will be shipped by courier when the money from the transfer arrives on our account:

Titleholder: Yalovo Winery; DSK bank; IBAN: BG40STSA93000024118129; BIC STSABGS